Dear Mark Wheeler,

I should have gotten this out much earlier.  Just wanted to drop you a quick note and thank you and your entire staff for an outstanding experience.  I think the fact that we bought two vehicles from Encinitas Ford is a testament to the quality service your team delivers.  As for our representative, David Duncan, I can't say enough about him. This was BY FAR the best experience I've ever had purchasing a vehicle.  He was patient, caring and accommodating and I'm glad I had the pleasure of working with him.

As for our vehicles, what can I say? It's my first American car (now cars) in over 20 years!  Today, I am PROUD to drive a Ford.  My wife is driving the 2010 Explorer which we both absolutely love. Ford has thought of everything with that car.  Honestly, I look around that car and there's not one thing I would change. $5,000 less per year than our Mercedes R350 and. hands down. a better car.  And my Focus... killer!  I can't believe they packed that much into that car.  The technology alone is worth the price.

Thanks again Mark.  Your tean (and Ford) ROCK!!

Best,

Tom Burger

- Tom Burger

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Mr. Al Poiencot was extremely knowledgeable, helpful, personable and an asset to your company! If you give bonus awards, he is deserving of a large one! Though there was a problem between another salesman and his manage regarding the agreed upon purchase price, it was worked out even though I paid more. For the past 40 years I've been buying cars made in Japan because of their reliability and ratings by Consumer Reports. It took me a long time to decide to go back to American cars and I hope this car will be as good if not better than the cars made in Japan so I can continue buying American. I know other people will also be interested in finding out if I made the right choice. The paperwork was also very tedious and took a long time to go through even though the women helping me was very nice.

Sandra Burger

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Hi Al,

I am indeed thoroughly enjoying my new Focus. I am delighted to have gotten exactly the car I wanted at a great price. You were fantastic! You obviously genuinely appreciate what makes a vehicle work well and helped me to understand how my car works. (For example, every time I stop at a red light and the car becomes quiet I understand what Ford did to make my car more gas efficient.) I can most certainly tell Ford Motor Company that I am COMPLETELY SATISFIED and can DEFINITELY RECOMMEND Encinitas Ford. I also can say that Al Poiencot made my car buying experience the most informative and pleasant of my entire life. (And I have been around a while.)

Thank you, Al.

JoAnn Morse

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Oscar (our salesman), was absolutely fantastic. He showed and treated my husband and I with the greatest respect and worked to ensure our deal was seamless. We initially went to another Ford dealership in the San Diego area with the intent to lease a new 2011 Explorer only to be mistreated and left with an overall bad taste for the dealership. We remained undetered and went down the street to our local dealership (Encinitas Ford) and were immeadiatly treated as family. We eventually had to orderour Explorer due to limited production runs and inventory availability at the time. We were told the order process would take up to 12 weeks. We went ahead with the order and it was pleasant. We were pleased to be informed that our Explorer was available three weeks early. Upon our arrival to the dealership we sat down with Oscar and worked to the previously agreed to terms and conditions of our lease. Oscar went out of his way to streamline the paperwork and walked us through all the features of our new vehicle. On a personal observation, we are so happy with the SYNC/Navigation system that Ford has incorporated, I believe it is a "home run" as far as conveinences in our new Explorer. Thank you. Janine Pepperdine Encinitas, CA

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Oscar,

Thank you for making our car buying experience the most pleasureable and satisfying we've ever had!

Our custom ordered F-150 Platinum came in earlier than expected and had the exact features we ordered for exact price quoted.

You, and the entire Encinitas Ford team have earned a couple of new long term customers.

Eric and Laura Drummond

Rancho Santa Fe, CA

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                                                                                                                  March 3, 2011

Dear Mr. Wheeler,

I want to express my gratitude to you and your wonderful service department and particularly Jeff Glover. Jeff has always gone that extra mile every time I have been at Encinitas Ford to ensure that I am satisfied with my experience. Every visit to your fine dealership Jeff always makes sure that every aspect of my customer experience meets or exceeds my expectations and that the work done to my vehicle is always performed to my satisfaction.

I just wanted you to know that I understand that when it comes to customer service it's always easy to complain when things don't go as expected and that many times we get too busy to take the time to express our gratitude. However, Jeff and your team's commitment to excellence needs to be recognized.

Also, feel free to share this letter with any customer or prospective customers. I am also happy to speak to anyone to express my gratitude and to let them know that your team will deliver after the sale.

                                                                                                           Sincerely,

                                                                                                            Paul J. DiBlasi

- Another Satisfied Service Customer

- Deb Sells Another One

- Treated Terrifically At Encinitas Ford

- An Amazing Salesperson Strikes Again

- Above And Beyond The Call Of Duty

- Not Just A Sales Man....

- Another Happy Customer Sent Us A Card!

- Never Know Until You Try

- No Pushy Sales People Here

- High Recommendation For Our Service Department

- Left With A Good Feeling

- Happy Purchase Of 2010 Ford F-250

- Shout Outs From Temecula

- Will Be A Repeat Customer

- Thanks Debbie

Oscar at Encinitas Ford gave me the best deal in town! I will be a repeat customer. 3/20/2010 Samuel Georges

- THE BEST DEAL IN TOWN

I would like to comment that my experience in purchasing a used vehicle from Encinitas Ford has been enjoyable, to say the least. Everyone I dealt with has gone above and beyond to make this a very painless process. I felt that I was treated fairly and with the respect that one should when buying a car. I have been to other dealerships and felt pressured and hassled to make a deal.  Specifically Michael and JayDee have been very easy to work with and had pleasant demeanors. I will DEFINATLEY refer my family and friends to you all!!

Thanks Again, Robert Folia

- I would DEFINATELY refer my family and friends to Encinitas Ford

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 By robert - Jan 27, 2010

- Robert

 By max - Jan 20, 2010

- Max